DY365 Customer Insights Journeys Overview Course.
A few days ago, I found myself wondering: If I were learning about Customer Insights Journeys for the first time, wouldn’t it be helpful to have a short, structured course that walks through everything I need to know? I searched YouTube for a free, step-by-step overview… but while I found a few helpful videos, none offered a complete, guided experience.
That’s why I created this DY365 Customer Insights Journeys Overview Course designed for beginners. This course covers the essential tools and features that help you build effective, real-time marketing journeys using Dynamics 365.
What You'll Learn
By the end of this course, you’ll be confident in your ability to create and manage customer journeys without needing a technical background. Here’s what we cover:
- Navigating the interface and setting up your environment
- Creating audience segments using live customer data
- Designing responsive emails, templates, content blocks, and SMS
- Building automated journeys triggered by customer actions
- Ensuring compliance with consent and preference management tools
- Tracking performance with built-in analytics and reporting
Whether you’re just starting out or looking to level up your marketing automation skills, this course is your fast-track to mastering Customer Insights Journeys in DY365.